Freshwebz
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Terms & Conditions
1. DEFINITIONS
1.1 In this Agreement the following words and expressions shall have the following meanings:
1.1.1 "downtime" means any service interruption in the availability to visitors of the Website;
1.1.2 "intellectual property rights" means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;
1.1.3 "FreshWebz" is a web design & web hosting service provided by AJPC Solutions
1.1.4 "IP address" stands for internet protocol address which is the numeric address for the server;
1.1.5 "ISP" stands for internet service provider;
1.1.6 "server" means the computer server equipment operated by FreshWebz in connection with the provision of the Services;
1.1.7 "the Services" means web hosting, domain name registration, email and any other services or facilities provided by FreshWebz.
2. INTRODUCTION
2.1 The Customer wishes to provide FreshWebz with data that will be hosted on FreshWebz's servers and made accessible via the Internet.
2.2 FreshWebz provides web hosting services and has agreed to host the Customer's data upon the following terms and conditions.
3. DUTIES
3.1 FreshWebz shall provide to the Customer the Services specified in their order subject to the following terms and conditions.
3.2 The Customer shall deliver to FreshWebz the website and the software used in the website which is owned by the Customer, or licensed to him by a third party or FreshWebz ("the Customer Software), in a format specified by FreshWebz.
4. CHARGES ,PAYMENT AND MONEY-BACK GUARANTEE
4.1 Payment methods include credit cards (including MasterCard and Visa), debit cards (including Switch/Maestro) and direct debits
4.2 FreshWebz do not accept cheques, bank transfers, postal orders, cash or any other form of payment other than those outlined in 4.1
4.3 The Charges are inclusive of VAT, which if payable shall be paid by the Customer.
4.4 FreshWebz shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.
4.5 FreshWebz do not provide credit facilities.
46 From time to time FreshWebz may make enquiries on the Customers company, proprietor or directors of the Customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.
4.7FreshWebz provide "Money-Back Guarantees" on certain products. Should your product qualify for this guarantee please raise a support ticket at FreshWebz Web Hosting within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money-back guarantee once.
4.8 Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.
4.9 Should your chosen payment method fail FreshWebz will attempt to settle your invoice using any other payment facilities available on your account.
4.10 All services will renew until cancelled by the customer. FreshWebz emails the customers primary email address prior to renewal of services, it is the customers responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred. Customers must notify us at least 72 hours before a service is renewed if they wish to cancel that service. The cancellation process must be fully completed by you before your account is cancelled.